FAQ

We currently accept Paypal, and credit cards (Mastercard, Discover, Visa and AMEX).

We currently use common carriers such as UPS, FedEx, USPS. (based on customers’ best interest); LTL freight shipping available for quantity orders.

Our current shipping map covers the continental U.S. only. If you wish to ship internationally, or to Hawaii or Alaska, please make a special request at info@sacfoodsupplies.com. No shipping to P.O. Box.

We are unable to cancel orders once they have been processed or shipped.
We do not accept exchanges.
Please contact our customer service by e-mail info@sacfoodsupplies.com within 2 business days. Providing clear detailed photos of damaged items or incorrect products; along with your order number and copy of invoice. Our customer service team will work out solutions at your preference.

The 6-month machine warranty covers defects in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. We highly recommend that customers keep the original box within warrantee coverage. Customers will be responsible for shipping charges for return and/or repair.

You may return any unopened machines within 7 business days upon receival. A 20%
restocking fee will be charged for all returned items.

Step 1: Contact us by email: info@sacfoodsupplies.com
to obtain a Return Merchandise Authorization (RMA) Number before proceeding.

Step 2. Include a copy of your invoice so we can issue the correct amount of refund upon receiving the returned merchandise.
Merchandise should be returned in its original packaging. The shipment should be insured with a reliable carrier, preferably UPS or FedEx. We are not responsible for any damaged or lost items on any returns. Customers must pay for the return shipping charge.

* * All food items are final sale due to hygienic and food safety concerns.

 We will process your order in 1 business day. However, shipping times are based on carriers and delivery location.